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This article applies to: ML8, MultiStore

Forgot Your Password resetting procedure


In the event that you lose your password and have a functional email configuration in your site, you can use the "Forgot Your Password?" feature on the signin pages of your site.

- If you are an admin user of the site, you must perform this task on the admin signin page.

- If you do not have a functional email configuration in the site, use THIS method to reset your password, which requires direct database access. Consult your site host if necessary.

NOTE: If you are getting looped back to the admin signin page with no error, refer to THIS article.


  1. Access the /signin.aspx page on your site (www.yoursite.com/signin.aspx or www.yoursite.com/youradmin/signin.aspx if you are an admin user).
  2. Enter your account email address in the field labeled "*My e-mail address is:" and click the button "Request a New Password".
  3. Check your email Inbox for the temporary password generated by the site.
  4. Access the /signin.aspx page on your site again (there is a link in the email you received), and login using your account email and the temporary password.

  5. NOTE: If the temporary password fails to log you in, then try manually entering the password instead of using copy/paste. If it still fails, request a new temp password and try that one.

  6. The site will request that you change your password at this time. Please remember to use the temporary password for the "Old Password" field, and not your previous password or any auto saved passwords.
You will be all set once you have properly completed the password change sequence.

NOTE: The password change feature, required after performing a "Forgot Password?" sequence, can be confusing when autocomplete pre-fills the 'Old Password' field. The correct password to enter is the temp password received in the email. In order to lessen the confusion, you may wish to set the AppConfig: DisablePasswordAutocomplete to TRUE (only available in versions 9200+).