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This article applies to: ML8

The Google Trusted Stores feed not processing some shipped orders as shipped


Symptoms
The Google Trusted Stores (GTS) feed shipping report is not pulling in some shipped orders.

NOTE that this method of DotFeeding shipping and order information has been deprecated in favor of the new (and much improved) version of getting your Google Trusted Stores badge.

Cause
The ShippedVIA field in the Order table is left blank in some circumstances, which the Google Trusted Stores shipments requires to be populated before it processes the order ( DotFeed will filter out orders without a carrier before it executes rules). In versions ML 8.0.1.4 and ML 8.1.0.0, this can occur when using the Shipping Import/Export Tool

Solution
The ShippedVIA field must be populated for the shipped orders.
For ML8.0.1.4 and ML8.1.0.0 - If using only a single shipping carrier then the following workaround applies:
  1. Set the value of the “ShippingTrackingCarriers” AppConfig to the name of that carrier as you want it to be saved on the order (and eventually passed to Google).
  2. Create a new AppConfig that is named the concatenation of “ShippingTrackingRegex.” and the carrier name, for example “ShippingTrackingRegex.UPS”
  3. Set the value of that new AppConfig to “.*” (without the quotes).
This solution should set the ShippedVIA field on every imported order shipment to the value in the ” ShippingTrackingCarriers” AppConfig.

For ML8.0.1.4 and ML8.1.0.0 - If you are using more than one carrier, the workaround will be similar but more complicated:
  1. Set the value of the “ShippingTrackingCarriers” AppConfig to a comma-separated list of carrier names you will be importing. Each carrier name must be entered as it will be sent to Google.
  2. For each carrier name in the above AppConfig, create a new AppConfig named the concatenation of “ShippingTrackingRegex.” and the carrier name, for example “ShippingTrackingRegex.UPS”.
  3. Set the value of each of those new AppConfigs to a regular expression that will match the tracking numbers for that carrier. For example, UPS might be “^1Z\d+$”.
NOTE: The Regex you should use may be different for your region or services. Please check with the specific carrier for the recommended tracking number regular expression.