Symptoms
When properly set up, clicking the micro images or swatch colors (or rolling over the micro images when AppConfig: UseRolloverForMultiNav is true) does not change the medium image in some browsers.
Cause
The AppConfig: Zoomify.Active has been set to
true without valid
Zoomify content being created. If it is only the swatch image that does not change the medium image when clicked, then the Swatch Image Map may be missing or invalid.
Solution
Set the AppConfig: Zoomify.Active to
false, or create valid
Zoomify content.
If the Swatch Image Map is missing, follow the procedure for creating the
Swatch Image and Image Map. If the Swatch Image Map requires replacing, then the current data will need to be deleted from the database first from the
SwatchImageMap column of the
Product table for the product.