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This article applies to: ML v7, ML8, MultiStore

Partial Refunds Through Cybersource Fail

When trying to do an ad-hoc refund on an order processed through the Cybersource gateway, admins receive an "ERROR: One or more fields in the request contains invalid data" error.

This can be caused by waiting too long to try to do the refund.  Cybersource only allows partial refunds on orders up to 60 days after they are captured.