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This article applies to: ML v7, ML8

Error when Selecting a Customer for Phone Order Entry

User encounters an error after selecting a customer to impersonate for phone order entry:  "The file '/skins/skin_1/empty.ascx' does not exist."

This is caused by a missing file in the site's primary skin folder (skin_1, in this case)

Extract the empty.ascx file from the original .zip file (found in /web/skins/skin_1) to the <root>/skins/skin_1 folder on your site.