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This article applies to: ML v7

Strange characters in email receipts


Symptoms
Strange boxes or '?' are displaying in my email receipts

Cause
This is caused by a Microsoft Security update that affects how some machines handle unicode characters.

Solution
This can be corrected by editing the notification.****.xml.config files found in the /xmlpackages folder.

Procedure

Locate the following line in your xml file:

     <XSL:output method="html" omit-xml-declaration="yes" encoding="ISO-88590-1" />

and change it to:

     <XSL:output method="html" omit-xml-declaration="yes" encoding="UTF-16" />