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This article applies to: ML v7, ML8, MultiStore

Orders with No Line Items


Symptoms
There are orders listed in the admin site that contain billing/shipping information, went through the gateway, etc but have no line items.

Cause
This can happen when the parent product 'Manufacturer Part Number' plus the variant product 'Manufacturer Part Number' exceeds 50 characters.

Solution
Either shorten the values in those fields, or modify the OrderedProductManufacturerPartNumber column in the Orders_ShoppingCart table in the database to have a max length of 100.