Looking for the v10 manual? Visit our new user's guide!
Search Descriptions Version
This article applies to: ML v7, ML8, MultiStore

Orders with No Line Items

There are orders listed in the admin site that contain billing/shipping information, went through the gateway, etc but have no line items.

This can happen when the parent product 'Manufacturer Part Number' plus the variant product 'Manufacturer Part Number' exceeds 50 characters.

Either shorten the values in those fields, or modify the OrderedProductManufacturerPartNumber column in the Orders_ShoppingCart table in the database to have a max length of 100.