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Symptoms
The cart will not allow you to void an order.
Cause
The order does not meet the requirements for a void.
Solution
Orders can only be voided if they have not been captured, and/or have not passed whatever time frame your gateway allows orders to be voided in (varies by gateway). If the order has been captured, you will have to do a refund to remove that order. If it has not and you still cannot do the void, you will need to contact your gateway and do it through their terminal.
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