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This article applies to: ML v7, ML8, MultiStore

Error 5005: Too Many Characters in Address1


Symptoms
Customers receive this error when trying to check out using the ViaKlix payment gateway.

Cause
ViaKlix only allows 20 characters in the Address1 field.

Solution
Customers will need to break their address into 2 lines (Address1 and Address2) to allow the order to go through.  Store admins may want to put a note to this effect on the registration pages, or add some JavaScript validation to force this.