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This article applies to: ML v7, ML8, MultiStore

Cannot Perform Ad-Hoc Refunds

When attempting to perform an ad-hoc refund through the admin site, an error is thrown: "The referenced transaction does not meet the criteria for issuing a credit."

Only certain orders qualify for ad-hoc refunds.

Ensure that the transaction meets the following criteria:

    - The transaction state is "CAPTURED"
    - The transaction has settled on the gateway's end
    - The transaction has not had a previous refund/ad-hoc refund performed on it