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This article applies to: ML v7, ML8, MultiStore

I'm Using A New Skin But Previous Customers Are Seeing My Old Skin

After a recent upgrade or skin change you find that customers that have previously visited your site are seeing a different skin than the one you want to use.

SkinIDs are cookied for 365 days, so any customer that has not cleared their cookies or forcefully been redirected to a different skin will get the SkinID from their browser cookie.

The best way to resolve this is to replace your old skin with the new one, rather than changing to a new skin ID.

1. Copy the skin_x folder that you are currently using, paste it back into the skins/ directory, and rename it skin_y (where y is the SkinID that you were using previous to the upgrade or skin change). You will now have 2 identical skins and customers with the old SkinID cookied will see the same skin as those users who have never visited the site before.