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This article applies to: MultiStore

Gift Card Management


From Configuration Menu, Payment → Gift Card Management

On this page, store admins can monitor the purchases and usage of gift cards on their site. They can also create new gift cards and edit/disable existing ones.

Search
Find currently existing gift cards with the search tool on the left. The first box can be used to search by serial number, customer name, or customer email. The dropdowns below will filter results by status and gift card type. See here for more information on the different gift card types.

Usage
Clicking the 'Usage' link for a gift card takes you to the screen depicted below. Any purchases the customer has made with the gift card will be shown, and store admins can also add/remove funds with the 'Add Usage' fields and button.

Adding New Gift Cards

If set up as a product on the front end, customers can purchase gift cards, which will be automatically generated and listed on this page. Store admins can also manually create new gift cards if desired, with the 'Add New' button.

Field NameDescription
Serial NumberThe serial number the customer must enter during checkout to use this gift card. The software will automatically generate one for each new gift card (upon successful CAPTURE of the purchase), but it can be changed during creation here, or edited later.
Expiration DateThe last date the gift card is valid.
Purchased by Customer IDThis is the customer ID the card is being created for or purchased by.
Initial AmountThe starting balance on the gift card.
Gift Card TypeSet the type of gift card here, which determines how the customer gets the card and serial number. See below for details.
Email SubjectIf this is an email gift card, this is the subject line for the email that will be sent.
Email ToIf this is an email gift card, this is the recipient's email address.
Email BodyIf this is an email gift card, this is the text of the message that will be sent to the recipient listed above.

Gift Card Types

Certificate
Certificate gift cards are printed out by store admins (usually on some kind of card stock or normal paper) and mailed to the purchaser. This allows them to contain any text and be any design that the store owner wants. Store admins generate and assign serial numbers to these types of gift cards manually.
The Certificate type can only be used by the purchaser of the card ("Purchased by Customer ID" value) in versions prior to 9.4.2.0.

Physical
Physical gift cards work like certificate cards in that store admins generate the serial numbers and assign them to the card through this page, and the gift card is mailed to the purchaser. These types are generally used for plastic gift cards like the ones commonly seen in stores, though how the card is physically created does not actually matter.
The Physical type can only be used by the purchaser of the card ("Purchased by Customer ID" value) in versions prior to 9.4.2.0.

Email
Email gift certificates are the only type that is sent to the recipient automatically (once payment is collected). The email is generated by notification.emailgiftcard.xml.config, which can be customized. By default, customers receive a simple text notification of the receipt with a link to the store and the gift card serial number (which is automatically generated).
The Email type can be used by anyone.

Using a Gift Card

Customers use a gift card by entering the serial number in the box on the shopping cart page:

NOTE: The label on this box can be changed by replacing the skins/skin_1/images/ShoppingCartCoupon.gif image

Customers can check the balance on their gift cards on the account.aspx page, but only AFTER the card has been used once on that account:

NOTE: Gift Cards are not purchasable through PayPal Express versions 9.3.1.0+ , please use PayPal Standard if selling Gift Cards for your store through PayPal.